ServiceNow Monitor is a chrome extension for scrapping and monitoring ServiceNow lists in the Agent workspace, i.e. instances hosted in domain <name>.service-now.com. The extension monitors changes to the lists in the background and sends notifications if new items are available avoiding the need to constantly manually refresh the list and monitor the window.

Installation

Install the extension via the Chrome Web Store. Click the Add to Chrome button on that page.

Pin the extension to the toolbar.

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Getting Started

ServiceNow Monitor extension was designed to allow everyone, with or without programming experience, to scrape and monitor lists on the ServiceNow Agent workspace. Therefore, it has a minimal and straightforward interface. Let’s go over steps to monitor/scrape a ServiceNow list:

  1. Click on Collect Watch List Items.

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  2. Click on one of the headers on the list that needs to be monitored.

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    A red box would appear around the list as shown above.

    A red box would appear around the list as shown above.

  3. On the extension, click on “Add List Item” to add the selected item to be monitored/scraped.

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  4. Select a refresher corresponding to the list selected by clicking on it.

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    A red box would appear around the selected refresher.

    A red box would appear around the selected refresher.

  5. Add the refresher by clicking on the “Add Refresher” button.

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  6. Follow similar steps above to add multiple lists to monitor. Once you have collected the lists to start monitoring them, click on “Monitor”.

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Video Guide:

https://www.youtube.com/watch?v=cBU-hkcbRLU

Note: the lists should be visible on the tab that is being monitored hence pin the tab and do not do any changes to it.

Reporting Bugs

Please send any bug reports to [email protected], or use our bug submission form. We love to hear about pages that don’t work so we can improve the tool.